Upskilling employees is also very important for retail businesses, which often have lower-skilled workforces, some of which will be young or working part-time. Retail teams deal with a higher-than-average number of inbound calls when compared to other industries, so Vonage's wealth of features for dealing with incoming customer calls will be incredibly useful. Vonage performed really well when assessed for its capacity to scale (4.5/5), coming second only to RingCentral, and putting it in stark contrast to Google Voice (2.9/5). The same goes for staff training (more on this just below) – meaning Vonage will genuinely help your workforce, whereas Google Voice doesn't have many tools that can help with that.Ī lot of businesses may worry when investing in software as to whether it can grow with them, especially in times of economic uncertainty where it's hard to tell whether you'll exceed or miss your growth targets for the next few years. In fact, it provided the best onboarding experience out of any of the providers we tested. VonageĪs well as having good customer support options in general (3.4/5) – much better than Google Voice (3.1/5) – Vonage is great for onboarding. The best way to know which provider is best suited to your needs is to compare providers and quotes using our VoIP comparison tool, as different VoIP software is better suited (and priced) for some industries and teams than others. Google Voice is also well-suited to small teams that make a lot of international calls, as it's easy to use, with good rates - see our guide on how to make international calls with Google Voice for more info. Of course, it's not the only secure VoIP solution out there though, and there are plenty of alternatives to Google Voice that also have strong security features. Google Voice is a good choice for healthcare teams, simply because it's one of the best for security, and healthcare teams have to handle sensitive data and comply with high standards for data collection.įor the same reasons, small Professional Services teams handling sensitive data will find Google Voice a good option, because the safety of client data will be of utmost importance to businesses. Healthcare providers are likely to be speaking and communicating with colleagues and patients a lot, meaning Google's WorkSpace applications like Gmail and file-sharing capabilities will come in handy. Its compliance certificate list is vast (as is Vonage's) and there are even handy features like password rules and multi-factor authentication to ensure that data is secure down to the endpoints on your network, which is absent from Vonage. But if you opt for the cheapest workspace plan or you already use Google Workspace, it'll be cheaper.Īs mentioned above, Google Voice stands out when it comes to VoIP security (which we'll go into in more detail later on in this article). However, the Business Standard plan ( $12 per user, per month) and the Business Plus plan ( $18 per user, per month) make it more expensive than Vonage's plans. This plus each Google Voice plan is still cheaper than Vonage's comparable plans as well as many alternatives to Vonage. Google Workspace plans start from $6 per user, per month for a business starter package. Whilst Vonage has one of the most expensive starting plans, Google Voice has the cheapest starting plan out of all the providers we tested and is excellent value for money – you get quite a decent set of features for the price, and you won't find a cheaper product that still achieves the same purpose. ![]() Google VoiceĪs mentioned previously, Google Voice is only available to existing Google WorkSpace customers, whereas Vonage requires no pre-existing accounts. It has more capacity for external connections and better customer support options for when you get stuck – and with downtime being a disaster for so many businesses, this gives it another edge over Google Voice. Unlike Google Voice, teams of all shapes and sizes will find Vonage a useful piece of kit. ![]() This is one of the reasons Google Voice will only really suit smaller teams, whereas Vonage has wider applications with a broader range of companies. Vonage really stood out, however, when it came to useful features (4.4/5) and scalability (4.5) where Google Voice performed noticeably poorly in these areas, achieving only 2.6/5 for features and 2.9/5 for scalability. ![]() We did find that Google Voice excelled when it came to security (5/5), whereas Vonage only scored 3/5 – so when it comes to Vonage vs Google Voice in the context of security, Google Voice wins. On our latest round of VoIP software testing, our research team awarded Vonage a 4.3/5 – the third highest out of any provider we tested – whilst Google Voice achieved an overall score of 3.4/5.
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