![]() Got to pay your bills online? It's on Optimum's time. No matter how much we do troubleshooting with the on the phone representatives nothing works, no matter how much you unplug and plug the modem/router. They are a completely incompetent incapable company. It's better to spend a little more money then to deal with people who treat you so poorly, think so little of their customers and can not provide a dependable service. ![]() We are literally going to build an office based around how poorly this company is. They are so bad, that while looking for a business office we are making sure that Optimum is not the only provider. If I had Verizon Fios in my location I would certainly change providers. It's only a matter of time before a lawyer can figure out how to sue them for their faulty pathetic services. No one likes this company who is stuck with it. Everyone at Optimum treats their customers poorly, and even when they seem like they are being 'helpful' they are only doing it to just get you out to get to the next complaint. Even when going down to the actual offices that resemble the vibes of a DMV to just be treated by some of the worst customer support representatives ever. “You absolutely must pay very close attention to the fine print in these offers, because they can get very expensive, very fast.The on phone representatives (if you are so lucky to be granted access to one after dealing with a very deliberately made unintuitive robotic voice operated automated system for god knows how long) will always try to upsell you on things that you do not need, nor fix the problems. “This is completely dishonest and outrageous,” said Jim. During the second year, that “$99 offer” will cost customers in excess of $218 a month, assuming one keeps both premium networks and wants on-demand access as well. That $99 promotion actually costs the average customer with two boxes at least $163.39 a month during the first twelve months, not including taxes, and assuming the customer owns their modem and has one Altice One and one Mini set-top box. “Mini boxes” are available for $10/month per TV.
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